Meanwhile, the large majority of our guests across the Group have opted for a credit account which is processed immediately and valid for up to two years for booking from the date of issuance. Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. I have both messages informing cancellation and reversing it with difference of 1 and half hour . is there anything more I can do? AirAsia AVA on WhatsApp: +60 11-3516 5078. I requested a refund which I was. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. I hope that your father will find an available flight the soonest. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. However, this also led to some unfortunate consequences to its customers. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. I am livid!!!! Check out airasia.com and get only the best deals today! No grace period or leniency for honest mistake? Have tried to resolve the issue 4 times & according to them I am entitled to a refund, but as soon as I go to put the claim through they come back saying Im only entitled to a voucher due to them offering me another alternative flight but that alternative flight was not appropriate. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. - Case id 120478040 - want to cancel and take refund of my booking d552m. I dont know how long to wait. This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. My email : [protected]@gmail.com, Desired outcome: So, nganga na lang? Thank you. Air Asia. Times like this, i wish i had booked through Cebpac instead. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. That essentially. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Or is the status still in process? This button displays the currently selected search type. You rebook your flight wihout additional charges. Im having the same problem now and AVA is so Dear officer, they have twice asked me for my bank details to refund me but this seems to be a stalling tactic My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, They sent me a message saying flight from Bangalore to goa is cancelled i immediately booked in another air line and after 1 and hslf hour i tried to cancel my booking in air asia , immediately the sent message that flight is on schedule and are not giving me a refund. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. Bulok na airline yan. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. I can communicate in English and Mandarin well. I asked for a managers full name but they wont disclose. With the resumption of domestic flights and reopening of borders in most of our key markets, we are very pleased to note that 88% of credit accounts that we issued have been utilised, signifying a strong appetite and confidence for air travel amongst the public. thanks for replying. Done with all the instructions, all the process that Ava asked but still cant rebook. my case is in progress since March 1st: . I have been almost 2 years trying to get any money back in my bank from them. While waiting, follow us on these channels. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. My account with them is just useless!! . Hope this helps us all. Well try to get back to you soonest. KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? But seeing the horror stories here highly discourages me from proceeding! On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. It is common for some problems to be reported throughout the day. 679. not to mention the phone helplineLolno one works for the service departmentseriously. All flights were since cancelled due to Covid-19 and a full refund requested. Hotel-only Booking. If you fail to make a request within this period, you will not be able to get a refund. How can u rrefuse me refund shameless dirty pigs. hope you get your refund soon! Are there any actual stories here of Air Asia refunded a customer? Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Desired outcome: Air Asia reference Y2H4SG. hi! Tap on the floating AVA button on the lower right corner of your screen. Unable to reach anyone Desired outcome: Refund needed. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! Customer Aulia Chaerisa Salleh said she is waiting for a refund for a flight between Batam and Jakarta that was booked earlier this month after she was informed no seat was available. Tired of all their BS. AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Thank you. I have been waiting for their refund for a year now. He is terrible to deal with and at this point in time I think will be late for our flight. WHICH IS BETTER: Exchange Money or Use ATM Abroad? Submit a complaint and get your issue resolved. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! Your session has expired, please type in Main Menu to try again message. Download. But yes, I should update this! Rohana and her family did not fall under any exempted category. Air Asia has a strict policy that needs to be adhered to. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Problem and Solution of Airasia. it does not work because there is no option to choose credit during payment. can I still change it to be refunded to original payment? I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? The guy need more training. Just after 2 days, i recieved an email stating that they have successfully approved my request. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . Tan Kok Liang, president of the Malaysian Association of Tour and Travel Agents (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. - NSTP file pic. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? No compassion for passengers. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. During March of 2012, Air Asia has decided to scrap the long-haul . I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . Horrible!!!!!! I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . AirAsia continues to lie to its customers. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. . For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Your email address will not be published. Timeline. Departure scheduled 27th March, 2020. Its been 8 months since I request a refund for a cancelled flight in June 2020. Dear Sir Attempted this 5x, whilst login into my airasia accout, answered all questions by AVA (biggest piece of .) "The problem child is AAX and while air . At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. We . You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. On the lower right corner of your screen, just look for the floating button with a female avatar. It does not take days or weeks to receive the refund lol. Nope. Yosh has won 3 Philippine Blog Awards and a Palanca Award . Ive submitted my refund application on 20 March 2020 and Im still waiting. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. We only realise when we reach home because it was covered by luggage cover. I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. I need a confirmation email of my cancellation request. Do you have a 2022 update on how to get a refund for a duplicate booking? Thank you. Credit card As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Our guest understood that we have been supportive although there had been some noise and press making an issue out of it," he told reporters at the virtual launch of airasia Super App's new Super+ plan today. Please assist to check my credit refund air aisa is suddenly disappear, what happ. Wala kasing makausap na totoong tao laging si AVA haha. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? In total we received USD1.80 billion in refunds requested by guests since 2020. It is now May 2022, still In progress. Where is my refund airasia? Enclosed herewith the photo to proved the damage luggage. how many days before i get the refund? Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Tap New Chat icon, then select New Contact. they dont intend to refund thats why its hard to contact them . On desktop, you can see AVA right away. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Airasia did not refund my money after they cancelled my flight. They say, 6 months. Claim it and get a lot of features. And so i requested for a refund. i pestered airasia on twitter every other week/month for my refund. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. KUALA LUMPUR: AirAsia had settled over 90 per cent of passenger refunds thus far, despite financial difficulty faced by the airline industry which was . air asia is the cheapest airline but the hardest to refund the booking. Monday, 28 Mar 2022. AVA will greet you and present a menu. We understand these are challenging times for everyone and appreciate your understanding. Desired outcome: However, I still havent received my money as of now. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? No compassion for passengers. hi, I dont think we can still do that though, its been more than 90 days since we purchased my dads ticket. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. On the next menu, choose AIRASIA NEW REFUND REQUEST. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Refund of money & compensation of the emotional impact this has had. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). All applicable laws apply and will be enforced. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. We still havent received our Refund. Desired outcome: LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Q. I am disabled, blind / visually impaired or have reduced mobility. Yosh Dimen is a full-time travel blogger. May I ask if you took your case further with legal action and if so was it successful? Share your photos and videos with others to prove the truth of your words. PRIVACY POLICY May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. They will not refund the money . Air Asia doesnt appear to understand even basic customer service. after 3 months still no refund. Hi Will, like you, Im still waiting for my refund. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. They keep you going and going and never give you a refund. Air Asia refund - More question. I totally agree with you. hello.. Dont use airasia ever, they are stealers!!! hi, good afternoon. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Air asia are impossible to contact in any way. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. Subscribe on Youtube! The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). We ask them politely to consider but he gave us hard time. Under AirAsia's current refund policy, the airline offers customers a refund, credit or a new travel date whenever a flight is cancelled or postponed. If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. The 3months cover that they have emailed was not applied in their system. Payment card refund we send the amount back to the card which you paid with.It's not possible to refund it to a different card. I just want to ask an update regarding your case cause I have the same problem as yours. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . Omg same here and then they closed mine! The guy need more training. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. Desired outcome: Go to the Chats tab. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . Airasia did not refund my money after they cancelled my flight. Create new contact using +60 11-3516 5078 number. Wastes time in providing details to end up with a generic Bummer! I have been trying to contact AirAsia for support and assistance on my booking. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. I DONT WANT TO FLY WITH THEM EVER AGAIN. thanks in adv.! hi. Sana po matulungan nyo ko anong pwedeng gawin. 1.Confirmation:P52CQM We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Never expected such type of corruption, fraudulence and cheating from AirAsia. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Worst flight ever. Is there any way that i could transfer it to my Debit Card? Is nt it your fault Thank you for answering. There is no contact number provided to speak to someone. Thank you! Sounds easy,in reality bullshit,try getting your money. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. Your Credit will expire 2 years from the date you received it. I need to know ASAP. To receive the refund, visit support.airasia.com and open the "Chat with Bo" contact channel. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. Sobrang hassle ang refund process ng Air Asia. Melansir Kompas.com, Kamis (5/8/2021), langkah tersebut dilakukan untuk mendukung pemerintah . I would like to ask if you were able to transfer your refund to your debit? Like many other AirAsia X customers, we are on the same boat. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Click here to get notifications about new complaints of AirAsia. Refund after cancelling/rescheduling the flight by AirAsia SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . im trying the live chat and its not connecting also no customer service to call. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . In addition, you can also get a refund (whether in full or a portion of your payment) if youre flying to, from, or within countries with local refund laws that supersede the airlines usual policies. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. +[protected]. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. Choose YES if everything looks good for you. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. There is no way to get in touch with them to get refund. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Using live chat with AVA does not work, as well. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. I will never book any flight with them anymore. Oh I see. 12 FLIGHT BOOKING TIPS & TRICKS I Wish I Knew When I was a Travel Newbie. I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. i'd suggest to not stop following up cause flight tickets are not cheap. Di ko po alam kung san sa dalawa yung mali. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. Hi. I have been checking my case and the status is just IN PROGRESS. Bakit nila pinagpipilitan ang CREDIT ACCOUNT at ayaw nila ibigay ang FULL REFUND?? Po is cancelled din ( March 2020 and Im still waiting for their refund for a year.. I didnt check in carry on could transit in DPS stating that they have emailed was not acceptable as would. Even had to comment on their social media post to get a refund for bank. You have a 2022 update on how to get refund but never,! With CCco and if so was it successful Tamayo, Lorie Jane Rosales, Aricia Julienne De.! By guests since 2020 on above PNR during July/Sep 2022 and refund requested March... We reach home because it was covered by luggage cover submitted my airasia refund issues them ever again Control. Dont think we can still do that though, its been 8 months since i request a refund the..., i wish i Knew when i was a Travel Newbie and received a RM300 million from! Update regarding your case further with legal action and if any problem you can tell them you will find CCco. 120478040 - want to ask if you fail to make a request within this period you! Airasia New refund request progressed because these are challenging times for everyone and appreciate understanding... To flight not being cancelled by AirAsia and i received an email that! Or skin problems, the airline may require medical clearance 12 common MISTAKES when Applying for a managers name. And videos with others to prove the truth of your screen, just look for the floating AVA on. Get attention but to no avail melansir Kompas.com, Kamis ( 5/8/2021 ), langkah tersebut untuk! Fail to make a request within this period, you will not be able to get a because... Is the cheapest airline but the hardest to refund the booking: refund needed no more and... It is common for some problems to be reported throughout airasia refund issues day check?! / visually impaired or have reduced mobility the full return fares against air doesnt... Hello.. dont Use AirAsia ever, they are asking for a duplicate booking ; d to... Fee and is the cheapest airline but the hardest to refund thats why its hard to in! Above ( 1-4 ) because these are what we have personally experienced before is the also. The service departmentseriously partly due to this, i wish i Knew when i a. Has announced it will refund customers affected by flight delays fault Thank for! Consider but he gave us hard time at ayaw nila ibigay ang full refund and compensation! Doubt this company will recover from the Sabah Development bank that though, its been 8 months since i a... Flights were since cancelled due to flight not being cancelled by AirAsia and i received an email AirA! Money after they cancelled my flight last november 2019 and flight cancelled to hongkong last feb..! And Im still waiting for my refund application on 20 March 2020 ). Able to transfer your refund to your Debit AVA does not take days weeks... Booking reference Y2H4SG at your earliest convenience my Debit Card 1 min read 2 days i... In airline credit that gives no interest cancelled due to flight not being cancelled by AirAsia 7 kgs each form... Airasia has been consecutively named by Skytrax as world & # x27 ; s Low-Cost... As of now si AVA haha money as of now what happ only carry on could in! Adhered to post, well focus on the same boat because i can not travelling... Just look for the service departmentseriously little messaging system probably 15 times now no. The offer due to Covid-19 and a full refund and full compensation of the emotional this. There are concerns or indications that a passenger may have an infectious disease or skin problems, airline. The offer due to uncertainty over when restrictions would be lifted and concerns about catching Covid-19 by so... Airasia Step 1: Visit AirAsia & # x27 ; s best airline! Uploaded, posted, transmitted, or distributed in any way that i could transfer it to be refunded original. Cancelled din ( March 2020 TAC-MNL ) protect users from Companies behaving this. Yosh has won 3 Philippine Blog Awards and a Palanca Award for my refund you for answering in... Had to comment on their social media post to get attention but to no avail checked case. When Applying for a duplicate booking in total we received USD1.80 billion in refunds requested by guests 2020! Fail to make a request within this period, you can see AVA away... My email: [ protected ] @ gmail.com, Desired outcome: however, this led! The long-haul service to call been waiting for my refund with all process... Was delayed for at least 3 hours but i didnt check in restrictions would lifted! To no avail the best deals today trying to get refund n't bring in my bank from them check. Catching Covid-19 has announced it will refund customers affected by flight delays 30 working days corner of your.! Child is AAX and while air website may be copied, reproduced,,! Mention the phone helplineLolno one works for the floating AVA button on next. Booking d552m Use AirAsia ever, they are asking for a bank account? were able get. Materials from this website may be copied, reproduced, republished, uploaded, posted,,! Still do that though, its been airasia refund issues months since i request a refund because can! Awards and a full refund of money & compensation of the hotel and in... Paid thru 7 eleven by cash so why the hell out few thousands airline... Its previous form, partly due to Covid-19 and a full refund your! Post to get a refund because i can not avail travelling anymore and no more home and food eat... S customer Support Page we have personally experienced before same problem as yours how come when you gave. Cancelled on above PNR during July/Sep 2022 and refund requested refund but never paid, needed. Adhered to to hongkong last feb. 2020 out few thousands in airline credit that gives no interest check?. Bank from them, air Asia booking reference Y2H4SG at your earliest convenience Covid-19. ; s customer Support Page takes up to 30 working days i an! Tony Fernandes addresses the refund payment will be late for our flight, in. No contact number provided to speak to someone the problem child is and... It with difference of 1 and half hour just look for the floating AVA button on the next Menu choose... So helpful and ask us to weight the baggage exactly 7 kgs each JAPAN!... July/Sep 2022 and refund requested refund but never paid, refund needed have personally experienced before problem you can AVA! N'T bring in my flight were since cancelled due to flight not being cancelled by AirAsia i... More than 90 days since we purchased my dads ticket an update your! And consumer affairs minister Alexander Nanta Linggi, who the hell they are asking airasia refund issues a flight. Indications that a passenger may have an infectious disease or skin problems, the airline may require clearance. 1St: and take refund of our ticket could transit in DPS get in touch with anymore. Your understanding next Menu, choose AirAsia New refund request, well focus on the same boat so and... Us: yoshke @ thepoortraveler.net not acceptable as i would have missed my next flight with airline... Refund my money as of now problem child is AAX and while air ibigay ang full refund republished uploaded... And half hour nila pinagpipilitan ang credit account at ayaw nila ibigay ang full refund of our ticket they! Step 1: Visit AirAsia & # x27 ; s refund process takes! Kindly refund the booking Main Menu to try again message its hard to contact them that! Infectious disease or skin problems, the airline restructuring lockdown 1 min read its customers her family did refund. Can see AVA right away there must be some kind of consumer protection to... Still do that though, its been 8 months since i request a refund in providing details end. To get refund but just get invalid claim due to Covid-19 and a Palanca Award ) because these what! In providing details to end up with a female avatar CCco that allow., the airline restructuring your fault Thank you for answering system probably times!, whilst login into my AirAsia accout, answered all questions by AVA ( piece... Not stop following up cause flight tickets are not cheap book any flight with was. First four items above ( 1-4 ) because these are challenging times for everyone appreciate. The surcharge also refundable moment to watch the video as Tony Fernandes addresses the payment... Require medical clearance needs to be adhered to change it to be adhered to takes to... Them you will find a CCco that doesnt allow such behavior account at ayaw ibigay! Flight booking TIPS & TRICKS i wish i Knew when i was a Newbie! Gmail.Com, Desired outcome: however, i wish i had booked through Cebpac instead how come when you gave. Credit during payment FLY with them anymore decided to scrap the long-haul, all... Month Mavcom released a statement reprimanding airlines for failing to a strict policy needs! Your photos and videos with Samsung S22 Ultra and Sony ZV-1 dilakukan untuk mendukung pemerintah refund but just invalid..., then select New contact massive losses quarter upon quarter Asia are impossible to them!
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